Refund Policy & Purchase Terms

We stand behind our products (including Hedgehog Pro), and your satisfaction with them is important to us. However, due to the nature of digital software, once you have received, installed and/or used the software, your purchased item is irrevocable and becomes your property.

All sales are final and and no refunds will be issued. Purchasing any of our products or services on this site means that you agree with this statement.

We sell digital software that we believe is of the highest quality and sophistication, but personal preferences do vary and are not our responsibility. In the case that your software is defective or damaged, we will exchange the product for the same software.

We have provided more than enough information about what the purchase will include on the sales page. Please make sure you've carefully read the product description before making a purchase. If you are unsure about something, please contact us so you can be clear. 

To avoid fraudulent buyers and digital product theft, the product you purchase will be sent to the email associated with your card or PayPal account and documented in our system.

We intend on keeping a positive relationship with our payment processors. Please keep in mind that by making your purchase you agree to these terms and conditions regarding our refund policy. 

These refund policies are all part of what you said you read and agreed to. If you file a dispute, we will respond to the dispute with documentation that makes your bank/credit card/PayPal aware of what you told us you read and agreed to.

Software Requirements

All of our software requires MetaTrader 4 to run. MetaTrader 4 is a free trading platform offered by hundreds of forex brokers. By purchasing our digital software you agree that you already have or will install MetaTrader 4. MetaTrader 4 is primarily a Windows program but can be installed on other operating systems like Mac OS and Linux using virtualization. We do not support MetaTrader 5.

Robots cannot be run from mobile phones or tablets. Our software requires a personal computer, laptop, or a VPS running the Windows operating system. By purchasing, you are acknowledging you have one of these to use the software.

All comments made by Synergy Global Ventures, Inc. 

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